Privacy Policy

Helpo AB ("we", "us", "Helpo") values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our platform.

We comply with all applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

2.1 Information you provide

• Name, email address, and phone number during registration
• Profile picture and profile description
• Payment information (handled by our secure payment partner)
• Communication through our chat and messages
• Reviews and ratings
• For businesses: Organization number, F-skatt (Swedish tax registration for self-employment), and company information

2.2 Information we collect automatically

• IP address and device type
• Browser information
• How you use the platform (pages you visit, features you use)
• Cookies and similar technologies

We use your personal data to:

• Provide and improve our services
• Create and manage your account
• Enable communication between customers and contractors
• Process payments securely
• Send important messages about your service
• Prevent fraud and abuse
• Comply with legal requirements
• Send marketing (only with your consent)

We share your data only in the following cases:

• With other users: Profile information is shown to users searching for services
• Payment providers: To process payments securely
• Service providers: Who help us run the platform (hosting, analytics, support)
• Legal requirements: If we are required by law
• With your consent: In other cases where you have expressly agreed

We never sell your personal data to third parties.

We take extensive security measures to protect your data:

• Encryption of sensitive data both in transit and at rest
• Regular security audits
• Limited access to personal data for employees
• Secure data centers within EU/EEA

Your data is stored as long as your account is active. You can request deletion of your account and data at any time.

Under GDPR, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate data
• Right to erasure: Request that we delete your data
• Right to restriction: Restrict how we use your data
• Right to data portability: Get your data in a structured format
• Right to object: Object to certain processing of your data
• Right to withdraw consent: At any time

To exercise your rights, contact us at privacy@helpo.se

We use cookies and similar technologies to improve your experience on our platform. Read more in our cookie policy.

Our service is not intended for persons under 18 years of age. We do not knowingly collect personal data from children. If you are a parent and discover that your child has provided us with personal data, contact us and we will delete the information.

We may update this privacy policy from time to time. We will notify you of material changes via email or through a prominent notice on our platform. We recommend that you regularly review this page for updates.

If you have questions about this privacy policy or how we handle your personal data, contact us:

If you believe we are handling your personal data incorrectly, you have the right to file a complaint with Integritetsskyddsmyndigheten (IMY - Swedish Authority for Privacy Protection):