Security & Safety
Your safety is our highest priority. Read about how we work to create a secure platform.
- Verified users
- Secure payments
- Encrypted data
- GDPR compliance
Our three security pillars
- Email verification required
- Phone number confirmed
- ID verification for companies
- Verified reviews
How Protected payment works
Protected payment means the amount is reserved when you book and only paid out to the contractor once the job is approved. This protects both customer and contractor.
- 01
Job created
Customer creates a job and sets a budget
- 02
Payment reserved
When contractor is selected, money is securely reserved
- 03
Work performed
Contractor performs the job professionally
- 04
Money released
After confirmation, money is transferred to contractor
Protection for both parties
Customer is protected because money isn't withdrawn until the job is done. Contractor is protected because money is already reserved and guaranteed to be paid out when work is completed.
- Encrypted payment processing
- PCI DSS-certified payment partner
- Automatic refund on problems
- No cash handling
Security tips for users
Do this
- Always communicate through the platform
- Read reviews before choosing a contractor
- Confirm details before work begins
- Use Protected payment for all payments
- Leave honest reviews after completed jobs
Avoid this
- Never pay cash or outside the platform
- Don't share personal information too early
- Don't agree to 'skip' Helpo's fees
- Don't accept payment via other services
- Don't continue if something feels unsafe
Questions about security?
If you have questions about how we work with security or want to report a security issue, contact us directly.
Contact us