Name: Helpo
Address: SE

Question 1

How do I create an account on Helpo?

Accepted Answer

To create an account, click 'Sign Up' in the menu. You can register with your email or via Google/Facebook. After registration, you can choose if you want to be a customer, contractor, or both.

Question 2

Does it cost anything to register?

Accepted Answer

No, creating an account on Helpo is completely free. As a customer, you only pay for the services you purchase, and as a contractor, we take a small commission when you complete a job.

Question 3

How do I create a job?

Accepted Answer

After logging in, click 'Create Job' in the menu. Fill in details about the job, select a category, describe what needs to be done, and set a budget. Once the job is published, contractors can start applying.

Question 4

How do I choose the right contractor?

Accepted Answer

When contractors apply for your job, you can see their profiles, previous reviews, and their message to you. Compare different contractors and choose the one that best fits the job. You can also ask questions before deciding.

Question 5

When do I need to pay?

Accepted Answer

When you accept a contractor, the money is reserved on your card, but it's not charged until the job is marked as complete by both you and the contractor. This is called escrow payment and protects both parties.

Question 6

How do I find jobs?

Accepted Answer

When logged in, you can browse all open jobs under 'Find Jobs'. You can filter by category, location, and budget to find jobs that suit you. Apply for the jobs you're interested in.

Question 7

How much does it cost to use Helpo?

Accepted Answer

It's free to register and browse jobs. When you complete a job, Helpo takes a service fee of 15% of the job amount on the free subscription. There are no hidden fees or monthly costs.

Question 8

When do I get paid?

Accepted Answer

The money is released automatically when both you and the customer have confirmed the job is complete. Payment is normally made within 2-3 business days to your registered bank account.

Question 9

Which payment methods are accepted?

Accepted Answer

We accept payment with Visa, Mastercard, and American Express. All payments are handled securely through our payment partner.

Question 10

What is escrow payment?

Accepted Answer

Escrow means the money is held in a neutral account until the job is done. When you as a customer accept a contractor, the money is reserved, but it's not transferred until both you and the contractor confirm the work is complete. This provides security for both parties.

Question 11

Can I get my money back if the job isn't completed?

Accepted Answer

Yes, if the job is cancelled before work begins, the customer automatically gets their money back. If problems arise during the work, you can contact our customer service who will help resolve the situation fairly.

Question 12

How do I know the contractor is reliable?

Accepted Answer

All contractors on Helpo have verified accounts. You can see previous reviews from other customers, number of completed jobs, and average rating. We recommend reading reviews and communicating with the contractor before accepting.

Question 13

What happens if something goes wrong?

Accepted Answer

If problems arise, you can contact our customer service who will help mediate. We have a dispute process where both parties can present their side, and we work to find a fair solution.

Question 14

Can I use Helpo throughout Sweden?

Accepted Answer

Yes! Helpo works throughout Sweden. Some services require physical presence (like handyman work), while others can be performed remotely (like digital services).

Question 15

How do I contact customer service?

Accepted Answer

You can reach our customer service via email at support@helpo.nu or call us at 08-123 45 67 during office hours (Mon-Fri 09:00-17:00). You can also send a message via the contact form on the website.

How can we help you?

Guides

Getting started as a customer

Getting started as a service provider

How payment works (escrow)

Disputes — how they work

Trust and verification

Contacting support

Frequently asked questions

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